Tour the interface

The numbered callouts in the screenshot below identify the main areas of the Live Hub window. The following table describes each area.

#	Area	What it is
1	Current account	The account you're currently using. Click it to switch accounts, create an account, or open Access control (IAM). Any configuration changes you make apply to the account shown here.
2	Main pane	The screen opened by the selected menu.
3	Credit or usage	For a prepaid account, this shows the current credit balance; click it to open Billing and payments. For a postpaid account, it shows the month-to-date usage in dollars.
4	Help Center	Opens a menu of help and support options. For more information, see Support.
5	Notifications	Displays recent notifications.
6	Your profile	Your profile icon, account name and ID, with User profile to edit your profile and Logout to sign out.
7	Navigation pane	Displays the available menus, listed below.
8	Launch wizard	Starts the quick setup wizard. The wizard runs automatically the first time you sign in. After that, you can start it from here.

The navigation pane

The navigation pane contains the following menus. Select a menu to open its screen in the main pane.

Menu	What it holds
Dashboard	Provides an overview of the account, including configuration counts, active alarms, and key call statistics. Live Hub opens to the Dashboard when you sign in. For more information, see Dashboard.
Bot connections	Your bot connections and the features enabled for each connection. For more information, see Bot connections.
Speech providers	Speech-to-text and text-to-speech services. See Speech providers.
Voice channels	Expands to Phone numbers, SIP connections, WhatsApp numbers and Microsoft Teams. See Voice channels.
Routing	Routing rules, routing groups and call block lists. See Routing.
AI Agents	Agents built and run natively on Live Hub, with their flows, tools, documents and models. See AI Agents.
Hub+	Expands to Voice translation and Outbound automation. See Hub+.
Calls	Call history, live calls, recordings and transcripts. See Calls.
Statistics	Call activity over a period — success, quality, concurrency, duration. See Statistics.
Metrics	Dashboards that you build yourself from the same call data. See Metrics (Preview).
Alarms	Displays active and historical alarms. For more information, see Alarms.
Billing	Credit, billing models and reports. See Billing and payments.
Settings	Account name, call limits, email address, billing address and retention periods. See Account settings.
Subaccounts	Parent accounts only — the accounts beneath this one. See Accounts.